Frequently Asked Questions
How can I contact customer support?
You can reach our customer support team by visiting our Contact Page or by emailing us at info@peife.com. We aim to respond within 24 hours (Mon–Fri).
Where do you ship to?
We ship exclusively to the United Kingdom. We do not offer international shipping.
What are the shipping costs?
We offer free shipping on all orders within the United Kingdom. No minimum purchase is required.
How long will it take to get my order?
- Order Cutoff Time: 5:00 PM (London Time)
- Order Processing Time: 1–2 business days (Mon–Fri)
- Transit Time: 4–7 business days (Mon–Fri)
- Estimated Total Delivery Time: 5–9 business days
For more details, please read our Shipping Policy.
Is my payment data safe with you?
All transactions are encrypted using advanced SSL technology. We comply with all regulatory requirements to keep your data secure.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Maestro, PayPal, Apple Pay, Google Pay, and Shop Pay. View our Payment Policy for details.
Where can I learn more about your store policies?
The estimated delivery time has passed. Where is my order?
If your order has not arrived within 3 days after the expected delivery date, please contact us so we can assist you.
How long after my purchase can I ask for a refund?
We offer a 30-day, no-questions-asked return policy. Please see our Return & Refund Policy.
Contact Information
Store Name: Peife
Address: 55 Colmore Row, Birmingham, B3 2AA, United Kingdom
Email: info@peife.com
Phone: +44 7418 623915